baim Platform Privacy Notice

This page describes what we collect when you use baim and how we keep that data protected. Our privacy practices centre on transparency: we explain which information we need, why we need it, and who may access it. We at baim handle your personal data according to applicable data protection standards and our internal security policies.

When you register on baim, open an account, deposit funds via DANA or other payment methods, or contact our support team, we collect information to verify your identity, process transactions, and provide customer service. We never sell your data to third parties for marketing. Our approach is to collect only what is necessary for account operation, compliance, and fraud prevention.

Your privacy matters to us. We keep your password encrypted, store your KYC documents securely, and limit access to your account details to our authorised staff and trusted payment processors. This notice applies to all users of baim, whether you access our service via mobile app, browser, or desktop.

What Data We Collect on baim

We collect several categories of information to operate baim and serve you:

Account information: Your name, email address, phone number, date of birth, residential address, and government-issued ID number (collected during KYC verification).
Transaction data: Deposit and withdrawal records, payment method details, transaction amounts, and timestamps.
Device and usage: IP address, device type, browser version, and pages you visit on baim.
Communication: Messages you send via live chat, email, or in-app support; call recordings if you contact us by phone.
Gameplay: Bets placed, games accessed, and session activity (used to detect fraud and comply with internal audit trails).

We do not collect biometric data, GPS location, or your contacts. We do not track your activity outside baim. When you use our mobile app, we may request permission to send push notifications; you can disable these in your device settings at any time.

Note: We collect data only for purposes directly related to providing baim services, fraud prevention, and legal compliance. We do not build marketing profiles or share your data with advertisers.

How We Use Your Data on baim

We use the information we collect for specific purposes:

Verifying your identity and age during account opening and KYC review.
Processing deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet.
Detecting and preventing fraud, money laundering, and breach of our terms.
Responding to your support requests and investigating complaints.
Complying with legal obligations and reporting requirements in supported jurisdictions.
Improving our service through internal analytics (without identifying you personally).

We do not use your data to send unsolicited marketing emails or SMS. If you opt into promotional messages on baim, we send only what you request; you can unsubscribe at any time via your account settings or by contacting our support team.

Third Parties and Data Sharing on baim

We share your data only with trusted service providers who help us operate baim:

Payment processors: mobile banking, local payment, online payment, and e-wallet receive your transaction details to process deposits and withdrawals.
KYC and identity verification providers: Third-party verification services may receive your ID number and address to confirm your identity.
Legal and law enforcement: We may disclose information if required by court order or applicable law.

Our servers may sit outside your jurisdiction. Data transfers are protected by encryption and standard contractual safeguards. We do not authorize payment processors or verification partners to use your data for their own marketing purposes.

Data retention: We retain account data for the lifetime of your account. Transaction records are kept for up to seven years to comply with financial regulations.
Encryption: Passwords and payment information are encrypted using industry-standard protocols. We do not store unencrypted card details.
Access controls: Only authorised baim staff can access your personal data. Access is logged and reviewed regularly.

Your Rights and Data Protection on baim

You have rights over your data. You can request a copy of the information we hold about you, ask us to correct inaccuracies, or request deletion of your account and associated data (subject to legal retention requirements). To exercise these rights, contact our support team via email or live chat. We aim to respond to data subject requests within standard timeframes.

If you believe we have mishandled your data, you may lodge a complaint with your local data protection authority. We cooperate with regulatory investigations and take data breaches seriously. If a breach occurs, we notify affected users and relevant authorities as required by law.

Cookies and Tracking on baim

We use cookies on baim to remember your login session, store your language preference, and measure site performance. Cookies are small text files stored on your device; you can disable them in your browser settings, though this may limit baim functionality. We do not use cookies to track you across other websites.

Our analytics tools may use cookies to count unique visitors and understand which games or sports markets users access. This data is anonymised and used only to improve baim. We do not share analytics data with third-party advertisers.

Contact and Data Protection Officer

Our support team is available via live chat, email, and in-app messaging to answer privacy questions or help you manage your data. We serve users across Jakarta, Surabaya, Bandung, and Medan, and our multilingual support staff can assist you in your preferred language. If you need to contact our data protection team about a privacy concern, include "Data Privacy" in your subject line so your request reaches the appropriate department.

We at baim review this privacy notice regularly and update it when our practices change. Continued use of baim after an update constitutes your acceptance of the revised notice. We encourage you to read this notice in full and contact us if you have any questions about how we handle your data.